Privacy Policy & T&Cs

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

WHY?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations. / Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. If you don’t want us to process your data anymore, please contact us at info@mxskinandlaserclinic.com !!! We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Terms & Conditions

T&Cs cover:

1. Use of the website

2. Copyright

3. Loyalty Program

4. Cancellation Policy

5. Rescheduling

6. No-Show or Missed appointments

7. Lateness

8. Refund Policy

1. USAGE: If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern MX Skin & Laser Clinic’s relationship with you in relation to the business and this website.

The term “MX Skin&Laser Clinic” or “us” or “we” refers to the owner of the website and the term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us.

This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without MX Skin & Laser Clinic’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

2. Copyright Notice :

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: You may print or download to a local hard disk extracts for your personal and non-commercial use only.You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

3. Loyalty & Referral Program :

The conditions of loyalty program are stipulated on the corresponding page called Loyalty Program.

This section explains the rewards and the process of earning the points. The rewards are subject to change if required for marketing or sales purposes, which will be updated and posted as soon as possible.

Referral Program is another option introduced by the MX Clinic as a courtesy to our clients. Referrals depend on the amount of points earned through previous website or on-the site bookings. One will need to have a minimum of 39 points in balance to qualify for a Referral discount.

Your Referral Discount will be activated once the newly referred client completes his purchase at the clinic. Should you wish to book online, please contact the clinic, so we can verify your Rewards and apply a further discount to your account respectively.

For example, if you have accumulated 39 points on our website, and do not wish to use them towards your next online booking to benefit from price reduction at the checkout, but prefer to apply for a referral program, which may sound as a more attractive offer to you, then you are welcome to contact the clinic directly to express your interest. The reception team will then apply a corresponding discount to your account and you will be able to complete your purchase on the call or via the link provided.

MX clinic does not guarantee an automatic eligibility for any discount amount previously offered. This means, one will only be offered a Referral discount amount as mentioned on the Loyalty program page at the time. (i.e The eligibility of the Referral discount AMOUNT will depend on the offer at the specific period of time, as long as that offer is posted on the website, Loyalty program Page.)

Example:

'Have a friend you would like to refer for a facial?
Contact us to enjoy 50% OFF your next Facial (only) treatment.
T&Cs apply!'

In this promotional offer, 50% OFF was offered towards facial treatments only. This may not be a permanent condition /discount amount offered for Referrals.

4. CANCELLATION POLICY:

Your appointment at the MX Skin&Laser Clinic is with professional cosmetic dermatologists or a qualified skin therapist. Their time is valuable, so we do ask you to please provide us with at least 48 hours’ notice if you would like to cancel your appointment.

In the event that you cancel your appointment within 48 hours, you will only be partially refunded (50%). Should you fail to attend your appointment due to a health emergency situation, the evidence of seeking medical help will be required to request a full refund.

Nevertheless, every situation will be dealt individually as we appreciate the unique nature of possible circumstances.

This applies to self-funding and insured patients. Your appointment can be cancelled between the working hours of

Opening Times:

Monday 10 am–6 pm

Tuesday Closed

Wednesday Closed

Thursday 10 am–2 pm

Friday 10 am–6 pm

Weekend:

Saturday 12–5 pm

Sunday - Closed

We thank you for your understanding on this matter.

5. Rescheduling

48hr Prior: Every client is limited to a maximum of 3 reschedules per appointment if the notice was submitted 48 hours before the appointment date/time.

Should you decide to reschedule for the 4th time ( even if it is 48 hours prior), your request will not be honoured and the appointment will be lost. No further reimbursement or an alternative option will offered after the 3rd reschedule request. Please be mindful and provide an ample amount of time to reschedule your appointment, so you do not lose it.

Less than 48hr notice:

Every client is limited to only 1 reschedule per appointment if the notice was provided in less than 48 hours before the appointment time.

Should you request to reschedule your appointment again, please make sure you have provided your notice 48 hours prior the appointment date/time. If you fail to do so and request to reschedule again (on the second occasion) in less than 48 hours before your appointment time, 50% of the service charge will be collected for causing loss of business to the company .This means, your 2nd late reschedule will require to cover additional cost of the service (remaining 50%).

6. NO-SHOW:

Prepaid packages or single appointments of any treatments will not be carried over or transferred to another date and time if the client happens not to show up on the day of the appointment. MX Skin & Laser has a strict policy in regards to no-shows. If you do not attend or miss your allocated time slot, the appointment will be lost with no reimbursement to be expected.

7. LATENESS:

If a client is more than 15 minutes late, the MX Skin & Laser staff members have the right to cancel the appointment with no reimbursement to be expected. If we do not receive any notice of the reason of lateness, we have the right to regard the instance as a no-show. Please let us know when you are struggling to make it in time for your appointment to avoid any disappointment.

8. REFUND POLICY

When you purchase your treatment from us, be it online or face-to-face, we make sure we have provided you enough information for you to make an informed decision if the treatment is suitable for yourself.

During our medical consultation, we ensure that you have not got any contraindication that may prevent you from having the treatment done. This means that the clinic endeavours to ascertain the suitability of a candidate for a treatment of interest.

Please be advised that we do not refund for:

Change of mind. All due care and skills are exercised in treating our clients, thus ultimately it is your responsibility to determine if the product or treatment is right for you.
Dissatisfaction with treatment results. Our staff consists of highly qualified therapists and practitioners who work in accordance with the training and treatment protocols to ensure the safety and effectiveness of the treatment. The machines that we work with are being tested regularly and are CE approved. The results of treatments may vary from client to client as there are many individual and health related factors that may affect the outcome.
Missed appointments without any attempt to contact the clinic.

Additionally:

Treatments/services are not transferable to other individuals or clinics.
We require at least 48 hours’ notice to be given for any appointment cancellation should you wish to reschedule or have a valid reason i.e. medical emergency to cancel your appointment.
If you cancel within 48 hours of your appointment or do not attend a booked timeslot, we reserve the right to retain the deposit or the full cost of the treatment.
In the case of pre-paid treatments, the full cost of treatment will be forfeited should you wish to cancel your treatment less than 48 hours before the appointment.
In order for us to provide you with great service, it is fundamental that you provide all information requested in completing consent forms/ consultations or advising us of any factors that may affect your treatments. If you withhold an important information about your health, you cannot hold the clinic responsible for an unexpected outcome or reaction.
You also need to have realistic expectations of the results of treatment. We encourage you to work with your therapist or health professional on what you can achieve with your treatment.
If you pre-pay for packaged treatments, you will save an amount according to the discount scheme on packages. There is no refund on pre-paid packages, and they are not transferable to other individuals, treatment areas, or clinics.
Pre-pays have a 12-month expiry date (be it an individual or package treatment).
Any request for the refund by you, for the treatments purchased in clinic or online through the customer portal, must be directly issued to the clinic for consideration. The clinic may decide, upon review of your written request, whether a refund is required.

Refunds will be provided where required, granted that the Clinic receives sufficient evidence form the client of an emergency or health related circumstance to support the claim.